1. THE SERVICE AND ACCESS

Service Description: Qlubase provides a proprietary cloud-based management platform designed for real estate transaction coordination. The service includes data hosting, automated milestone calculations, and communication tools.

Access Credentials: Access is granted via a unique username and password ("Credentials"). You are solely responsible for the security of your Credentials. Any action performed under your login is deemed to be authorized by you. Qlubase is not liable for data breaches resulting from your failure to protect your login information.

Infrastructure & Downtime: The Service is hosted on professional third-party cloud infrastructure. While we aim for 99.9% uptime, Qlubase does not warrant that the service will be uninterrupted or error-free. We are not liable for service disruptions caused by internet outages, browser incompatibility, or third-party server failures.

2. INTELLECTUAL PROPERTY & USAGE RESTRICTIONS

Ownership of Platform: Qlubase retains all rights, titles, and interests in the platform, including but not limited to the user interface, automated workflow logic, custom formulas, and branding.

Limited License: You are granted a non-exclusive, non-transferable right to access the platform for your internal business operations.

Prohibited Actions: You are strictly prohibited from:

• Attempting to reverse-engineer, "clone," or replicate the app's logic or structure.
• Sharing a single user license among multiple individuals to avoid subscription fees.
• Reselling, leasing, or sub-licensing access to any third party without express written consent.

3. PAYMENTS, SUBSCRIPTIONS, AND CANCELLATION

Billing Cycle: Subscriptions are billed in advance on a recurring monthly or annual basis.

No-Refund Policy: All payments are non-refundable. We do not offer credits or prorated refunds for partial months of service, unused accounts, or immediate cancellations following a billing event.

Suspension for Non-Payment: If a recurring payment fails, you will be notified and granted a 7-day grace period. If payment is not received by the 8th day, your account will be automatically deactivated. Access to your transaction data will remain suspended until all outstanding balances are paid in full.

4. DATA PRIVACY AND THIRD-PARTY COMMUNICATIONS

Data Ownership: You remain the sole owner of the transaction data you input. Qlubase does not claim ownership of your client lists or contract details.

Authorized Messaging: By using the Service, you appoint Qlubase as your authorized agent to transmit automated emails (milestone updates, task reminders, etc.) to the third parties (clients, lenders, attorneys) you designate within the platform.

Third-Party Consent: You warrant that you have obtained explicit legal consent from your clients and transaction participants to share their contact information with Qlubase for the purpose of receiving these deal-related communications.

Data Security: We employ industry-standard encryption to protect your data. We will never sell, lease, or share your transaction data or client contact information with third-party marketers or lead-generation companies.

Administrative Access: You grant Qlubase staff the right to access your account data solely for the purposes of technical support, security auditing, or enforcing this Agreement.

5. DATA RETENTION & TERMINATION

Termination by User: You may cancel your subscription at any time via your account settings.

Post-Termination Data: Following the cancellation or deactivation of your account, Qlubase will retain your data for 30 days as a courtesy. After 30 days, we reserve the right to permanently delete all account records and transaction data from our servers. It is your responsibility to export your data prior to the end of this period.

6. LIMITATION OF LIABILITY & INDEMNIFICATION

No Professional Advice: Qlubase is a productivity tool, not a licensed real estate broker or legal advisor. We do not review your contracts for accuracy.

Limitation of Damages: In no event shall Qlubase be liable for any lost profits, missed deadlines, or consequential damages arising from the use or inability to use the service. Our total liability shall not exceed the amount paid by you for the service during the three (3) months preceding the claim.

At Qlubase, we understand that in the real estate industry, your data is your business. This Privacy Policy describes how Qlubase ("we," "us," or "our") collects, uses, and protects your information and the information of your transaction participants.

1. Data Ownership and Stewardship

You, the user, remain the sole owner of all transaction data, client lists, and contract details you input into the Qlubase platform. Qlubase acts as a service provider and data processor; we do not claim any ownership rights over your proprietary business information or your clients' personal data.

2. Authorized Third-Party Communications

By using the Qlubase service, you appoint Qlubase as your authorized agent for the purpose of transmitting deal-related communications.

Service Purpose: We transmit automated emails, milestone updates, task reminders, and closing coordinates to the third parties you designate (e.g., clients, lenders, attorneys, escrow officers).

User Warranty: You warrant and represent that you have obtained explicit legal consent from your clients and all transaction participants to share their contact information with Qlubase for the purpose of receiving these communications.

3. Data Collection and Usage

We collect information necessary to provide the transaction coordination service, including:

• Account Information: Your name, professional credentials, and billing details.
• Transaction Data: Contract dates, property addresses, and deal status.
• Participant Data: Names and email addresses of lenders, attorneys, and clients provided by you.

We will never sell, lease, or share your transaction data or client contact information with third-party marketers or lead-generation companies.

4. Administrative Access

You grant Qlubase staff the limited right to access your account data for the following purposes:

• Technical Support: Resolving issues you report or troubleshooting platform performance.
• Security Auditing: Ensuring the integrity of the platform and protecting against unauthorized access.
• Compliance: Enforcing the Terms of Service and this Agreement.

5. Data Security

We employ industry-standard encryption protocols (SSL/TLS) to protect your data both in transit and at rest. While we implement rigorous physical, electronic, and procedural safeguards, please be aware that no method of transmission over the internet is 100% secure.

6. Data Retention and Deletion

Retention: We retain your data as long as your account is active or as needed to provide you with services.

Deletion: Upon termination of your account, you may request the deletion of your data. We will process such requests in accordance with applicable laws, though some data may persist in encrypted backups for a limited period.

7. Changes to This Policy

Qlubase reserves the right to modify this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on our website or through an in-app notification.

Contact Us

If you have questions regarding this Privacy Policy or the security of your data, please contact us at:
Website: qlubase.com/#support